ARIZONA PUBLIC SERVICE
Arizona Public Service (APS), the electric service provider for Carefree and Cave Creek, is currently suspending power disconnections to customers for non-payment; and waiving late fees on past due bills. APS has established a Customer Support Fund for those who need assistance paying their bills. This fund will be available through our advisors by calling us at (602) 371-7171 (Phoenix) or (800) 253-9405 (other areas), weekdays from 7 am to 7 pm. We do expect call volumes could be high and will do our best to get to calls in a timely manner. More information is available here: https://www.aps.com/en/
SALT RIVER PROJECT
Salt River Project is suspending power shutoffs for non-payment and will waive all late payment fees for both residential and commercial customers. SRP will be contacting customers who have recently been disconnected to safely reconnect their electricity. SRP encourages customers who are experiencing difficulty paying their electric bill to notify them to make arrangements. Contact SRP at 602-236-8888 and find more information at the SRP website.
Southwest Gas is holding a temporary moratorium on natural gas disconnections for non-payment that is in effect until further notice. For more information visit the Southwest Gas website.
Cox Communications is eliminating data usage overages in addition to pledging to support the FCC’s Keep Americans Connected Pledge by not terminating service because of an inability to pay their bills and waiving any late fees for residential and small business customers. opening about 2,500 free public Wi-Fi hot spots, increasing internet speeds for free to help with load capacity and is offering enrollment in its low-income broadband internet program. For more information, visit the Cox Communications website.
CenturyLink also signed the Keep Americans Connected Pledge, which includes a commitment to waive late fees and not terminate a residential or small business customer’s service due to financial circumstances associated with COVID-19, for more information visit the CenturyLink website. In addition has suspended data-usage limits.
T-Mobile, which also signed onto the FCC’s Keep Americans Connected Pledge, is offering two plans in response to COVID-19 through their EmpowerED programs, which come at $10/month and $20/month levels. All rate plans will have taxes and fees waived. For details, see the T-Mobile EmpowerED 2.0 site.
Verizon signed onto the FCC’s Keep Americans Connected Pledge to waive late fees and suspend termination of wireless, home phone or broadband service for any residential or small business customers because of their inability to pay bills. For more information, visit the Verizon website.
AT&T is committed to the Keep Americans Connected Pledge to waive late fees and suspend termination of wireless home phone or broadband service for residential and small business customers who are unable to pay bills. For more information, visit the AT&T website.
Sprint signed the FCC’s Keep Americans Connected Pledge to support residential and small business owners by not terminating service if they are unable to pay their bill and waiving late fees incurred because of economic circumstances related to the pandemic. For more information, visit the Sprint website.